Article: Variety of school conflicts. Causes of occurrence and ways to solve them.

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Conflict situations at school are inevitable. Another thing is that by directing the situation in the right direction, you can benefit from everything. It is unlikely that you will be able to learn this without the help of adults.

Children's perception largely depends on the reaction of others to certain actions. If the children are lucky with a teacher in elementary school, and conflicts are resolved exclusively by destructive methods, then the school period will be remembered with warmth and tenderness for many years.

Causes of conflicts between children at school

There can be many reasons for misunderstanding within the school walls. Even the spirit of competition inherent in schoolchildren can be considered as a provocation, stimulating them to action, knowledge, and the desire to become the best. The teacher's job is to make competition healthy.

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A conflict may arise for the following reasons :

desire to become a leader;
personal animosity;
struggle for recognition, resentment;
unrequited feeling;
dislike and arrogant, condescending attitude towards someone;
the desire to be friends with someone against someone.

Sometimes children of different classes conflict at school. And it also happens that classmates are divided into clans.

Often, favorites or those students to whom teachers constantly make public comments also find themselves drawn into the situation. Children are cruel, they can dislike the strong no less than the weak.

How to avoid conflict situations

Not everything depends on the teacher, but a lot. The burden of responsibility falls on his shoulders. Avoiding conflict between children at school and trying to smooth out the situation is the sacred duty of a teacher.

Even after a disrupted lesson, “debriefing can be different.” The first way is to look for the culprit among the students, perhaps even with the involvement of the principal and class teacher. There will definitely be someone to blame, and fertile ground for fights between students in the future too.

The constructive method looks different.

The situation is as follows. Having learned about the teacher’s illness, the high school students agree to take a walk outside the school grounds. The replacement is at the last minute, but the decision to skip the game has been made and cannot be appealed.

The only girl who comes to class is an excellent student. The teacher’s reaction is one in her diary and no “debriefing” after. Unpedagogical? Hardly. Only a real child psychologist could do this.

It is difficult to imagine what scale the conflict between the remaining student and her classmates could reach during a “debriefing.”

Variety of school conflicts. Causes of occurrence and ways to solve them. article

In the course of his professional activity, a teacher, in addition to his immediate responsibilities related to the training and education of the younger generation, has to communicate with colleagues, students, and their parents.

In daily interactions, it is hardly possible to avoid conflict situations. And is it necessary? After all, by correctly resolving a tense moment, it is easy to achieve good constructive results, bring people closer, help them understand each other, and achieve progress in educational aspects.

Definition of conflict. Destructive and constructive ways to resolve conflict situations

What is conflict? Definitions of this concept can be divided into two groups. In the public consciousness, conflict is most often synonymous with hostile, negative confrontation between people due to incompatibility of interests, norms of behavior, and goals.

But there is another understanding of conflict as an absolutely natural phenomenon in the life of society, which does not necessarily lead to negative consequences. On the contrary, when choosing the right channel for its flow, it is an important component of the development of society.

Depending on the results of resolving conflict situations, they can be designated as destructive or constructive. The result of a destructive collision is dissatisfaction of one or both parties with the outcome of the collision, destruction of relationships, resentment, and misunderstanding.

A conflict is constructive, the solution of which was useful for the parties involved in it, if they built, acquired something valuable for themselves in it, and were satisfied with its result.

Variety of school conflicts. Causes of occurrence and ways to solve them.

Conflict in school is a multifaceted phenomenon. When communicating with participants in school life, the teacher also has to be a psychologist. The following “debriefing” of clashes with each group of participants can become a “cheat sheet” for a teacher on exams in the subject “School Conflict”.

Conflict "Student - student"

Disagreements between children are a common occurrence, including in school life. In this case, the teacher is not a party to the conflict, but sometimes it is necessary to take part in a dispute between students.

Causes of conflicts between students

struggle for authority
rivalry
deception, gossip
insults
grievances
hostility towards the teacher's favorite students
personal dislike for a person
sympathy without reciprocity
fight for a girl (boy)

Ways to resolve conflicts between students

How can such disagreements be resolved constructively? Very often, children can resolve a conflict situation on their own, without the help of an adult. If teacher intervention is still necessary, it is important to do so in a calm manner. It is better to do without putting pressure on the child, without public apologies, and limit yourself to a hint. It is better if the student himself finds an algorithm for solving this problem. Constructive conflict will add social skills to the child’s experience, which will help him communicate with peers and teach him how to solve problems, which will be useful to him in adult life.

After resolving a conflict situation, dialogue between the teacher and the child is important. It is good to call the student by name; it is important that he feels an atmosphere of trust and goodwill. You can say something like: “Dima, conflict is not a reason to worry. There will be many more disagreements like this in your life, and that's not a bad thing. It is important to solve it correctly, without mutual reproaches and insults, to draw conclusions, to work on mistakes. Such a conflict will be useful."

A child often quarrels and shows aggression if he has no friends and hobbies. In this case, the teacher can try to correct the situation by talking with the student’s parents, recommending that the child enroll in a club or sports section, according to his interests. A new activity will not leave time for intrigue and gossip, but will give you an interesting and useful pastime and new acquaintances.

Conflict "Teacher - student's parent"

Such conflicting actions can be provoked by both the teacher and the parent. Dissatisfaction can be mutual.

Causes of conflict between teacher and parents

different ideas of the parties about the means of education
parent's dissatisfaction with teacher's teaching methods
personal animosity
parent's opinion about the unreasonable underestimation of the child's grades

Ways to resolve conflicts with student parents

How can such discontent be constructively resolved and stumbling blocks broken? When a conflict situation arises at school, it is important to sort it out calmly, realistically, and without distortion, look at things. Usually, everything happens in a different way: the conflicting person turns a blind eye to his own mistakes, while simultaneously looking for them in the opponent’s behavior.

When the situation is soberly assessed and the problem is outlined, it is easier for the teacher to find the true cause of the conflict with the “difficult” parent, evaluate the correctness of the actions of both parties, and outline the path to a constructive resolution of the unpleasant moment.

The next step on the path to agreement will be an open dialogue between the teacher and the parent, where the parties are equal. The analysis of the situation will help the teacher express his thoughts and ideas about the problem to the parent, show understanding, clarify the common goal, and together find a way out of the current situation.

After resolving the conflict, drawing conclusions about what was done wrong and what should have been done to prevent a tense moment from occurring will help prevent similar situations in the future.

Example

Anton is a self-confident high school student who does not have extraordinary abilities. Relations with the guys in the class are cool, there are no school friends.

At home, the boy characterizes the children in a negative way, pointing out their shortcomings, fictitious or exaggerated, shows dissatisfaction with the teachers, and notes that many teachers lower his grades.

The mother unconditionally believes her son and assents to him, which further spoils the boy’s relationship with his classmates and causes negativity towards the teachers.

The volcano of conflict explodes when a parent comes to school in anger with complaints against the teachers and school administration. No amount of persuasion or persuasion has a cooling effect on her. The conflict does not stop until the child graduates from school. It is obvious that this situation is destructive.

What could be a constructive approach to solving a pressing problem?

Using the above recommendations, we can assume that Anton’s class teacher could analyze the current situation something like this: “The mother’s conflict with the school teachers was provoked by Anton. This indicates the boy’s internal dissatisfaction with his relationships with the guys in the class. The mother added fuel to the fire without understanding the situation, increasing her son’s hostility and mistrust of the people around him at school. Which caused a response, which was expressed by the cool attitude of the guys towards Anton.”

The common goal of the parent and teacher could be the desire to unite Anton's relationship with the class.

A good result can be obtained from a dialogue between the teacher and Anton and his mother, which would show the class teacher’s desire to help the boy. It is important that Anton himself wants to change. It’s good to talk with the kids in the class so that they reconsider their attitude towards the boy, entrust them with joint responsible work, and organize extracurricular activities that help unite the kids.

Conflict "Teacher - student"

Such conflicts are perhaps the most frequent, because students and teachers spend hardly less time together than parents and children.

Causes of conflicts between teacher and students

lack of unity in teachers' demands
excessive demands on the student
inconstancy of teacher's demands
failure to comply with requirements by the teacher himself
the student feels underestimated
the teacher cannot come to terms with the student's shortcomings
personal qualities of a teacher or student (irritability, helplessness, rudeness)

Resolving teacher-student conflict

It is better to defuse a tense situation without leading it to conflict. To do this, you can use some psychological techniques.

The natural reaction to irritability and raising your voice is similar actions. The consequence of a conversation in a raised voice will be an aggravation of the conflict. Therefore, the correct action on the part of the teacher would be a calm, friendly, confident tone in response to the student’s violent reaction. Soon the child will also be “infected” by the calmness of the teacher.

Dissatisfaction and irritability most often come from lagging students who do not conscientiously perform school duties. You can inspire a student to succeed in their studies and help them forget about their dissatisfaction by entrusting them with a responsible task and expressing confidence that they will complete it well.

A friendly and fair attitude towards students will be the key to a healthy atmosphere in the classroom and will make it easy to follow the proposed recommendations.

It is worth noting that during the dialogue between teacher and student, it is important to take certain things into account. It is worth preparing for it in advance so that you know what to tell your child. How to say - the component is no less important. A calm tone and absence of negative emotions is what you need to get a good result. And the commanding tone that teachers often use, reproaches and threats - it’s better to forget. You need to be able to listen and hear the child.

If punishment is necessary, it is worth thinking through it in such a way as to prevent humiliation of the student and a change in attitude towards him.

Example

A sixth grade student, Oksana, does poorly in her studies, is irritable and rude when communicating with the teacher. During one of the lessons, the girl interfered with other children’s assignments, threw pieces of paper at the children, and did not react to the teacher even after several comments addressed to her. Oksana did not react to the teacher’s request to leave the class either, remaining seated. The teacher's irritation led him to decide to stop teaching the lesson and leave the entire class after school after the bell rang. This, naturally, led to dissatisfaction with the guys.

Such a solution to the conflict led to destructive changes in the mutual understanding of the student and the teacher.

A constructive solution to the problem could look like this. After Oksana ignored the teacher’s request to stop disturbing the children, the teacher could get out of the situation by laughing it off, saying something with an ironic smile to the girl, for example: “Oksana ate a little porridge today, the range and accuracy of her throw is suffering, the last piece of paper never reached the addressee.” After this, calmly continue teaching the lesson further.

After the lesson, you could try to talk with the girl, show her your friendly attitude, understanding, desire to help. It’s a good idea to talk to the girl’s parents to find out the possible reason for this behavior. Paying more attention to the girl, entrusting her with important tasks, providing assistance in completing tasks, encouraging her actions with praise - all this would be useful in the process of bringing the conflict to a constructive outcome.

A unified algorithm for resolving any school conflict

Having studied the recommendations given for each of the conflicts in school, one can trace the similarity of their constructive resolution. Let's designate it again.

The first thing that will be beneficial when a problem is ripe is calm.
The second point is to analyze the situation without vicissitudes.
The third important point is an open dialogue between the conflicting parties, the ability to listen to the interlocutor, calmly express your view on the problem of the conflict.
The fourth thing that will help you reach the desired constructive result is identifying a common goal, ways to solve the problem that will allow you to reach this goal.
The last, fifth point will be conclusions that will help avoid mistakes of communication and interaction in the future.

So what is conflict? Good or evil? The answers to these questions lie in the way tense situations are resolved. The absence of conflicts in school is almost impossible. And you still have to solve them. A constructive solution brings with it trusting relationships and peace in the classroom, a destructive solution accumulates resentment and irritation. Stopping and thinking at the moment when irritation and anger surge is an important point in choosing your way to resolve conflict situations.

What causes conflicts between teachers and parents?

These include collisions in the areas:

♦ interaction between teacher and parent in the organization of student’s homework;

♦ parents’ disagreement with the teacher’s attitude towards the student;

♦ inappropriately low, in the opinion of parents, grades given by the teacher to the student;

♦ non-acceptance of the student by peers and classmates;

♦ excessive, in the opinion of parents, school requirements for the child’s preparedness, etc.

The basis of the conflicts that arise is the dissatisfaction of parents in the field of teaching and raising children, the organization of the educational process, the child’s position in the system within class connections, or the teacher’s attitude towards the child or parents.

How to resolve conflict between parents and teachers?

When entering the parent community, every parent is exposed to the potential danger of being drawn into a conflict situation. Therefore, some knowledge on conflict prevention and resolution, in our opinion, will not hurt.

When talking about preventing conflicts, you need to know what actions can lead to them.

Here is an approximate list of actions that can provoke the creation of a conflict situation:

♦ manifestations of aggression or antipathy of parents towards the teacher, parents towards other parents in the class;

♦ manifestation of dissatisfaction with management and the structure of the educational process in the classroom;

♦ constant criticism of the teacher’s activities;

♦ negative assessment of the professional activities of the teacher or the social activities of other parents;

♦ hysterical state of parents, most often mothers and grandmothers;

♦ active imposition of one’s point of view;

♦ refusal of compromises proposed by the teacher or director;

♦ creation of groups and coalitions opposing the goals of the school;

♦ drawing students and parents into an emerging conflict;

♦ imposing one’s exaggerated role in the life of the school.

To be fair, it must be said that the teacher sometimes creates a conflict situation. In this case, his actions leading to conflict may be as follows:

♦ use of a leadership style that is inadequate to the requirements of the time; ignoring the opinions of parents when solving pressing problems of the class;

♦ lack of interest in the personalities of students and parents;

♦ use of internal school information to the detriment of individual students and parents;

♦ ignoring the interests of students and parents;

♦ inept resolution of individual issues related to the interaction between parents and teachers;

♦ creating a “retinue” in the form of favorites from among parents close to the teacher.

If the situation is clearly developing and the emergence of a conflict is not far off, you can use a sample conflict prevention program at school, which may look like this:

1. Rationally, taking into account the individual characteristics of schoolchildren and their parents, the psychological compatibility of individual parents, especially activists, it is necessary to evenly distribute the participation of parents in class affairs.

2. Timely inform the parent community about all changes affecting the life of the class as a whole and individual students.

3. Parents must always be treated politely and tolerantly.

4. An individual parent should not be embarrassed in front of other parents or students.

5. The teacher must be able to listen to the interlocutor without interrupting, and sincerely delve into his problems.

6. The teacher should set an example of tolerance towards parents who think differently from him.

7. Contribute to the creation of a creative, warm atmosphere in the classroom.

8. Construct the educational process in the classroom clearly and logically.

But if, nevertheless, the time to prevent the conflict has been missed, then the need arises to resolve it. Otherwise, a dynamic conflict developing in a spiral can slow down the process of creative work not only in one class, but also in the entire school and harm its main purpose - the education of the younger generation.

Variety of school conflicts. Causes of occurrence and ways to solve them.

Conflict "Student - student"

Causes of conflicts between students

struggle for authority
rivalry
deception, gossip
insults
grievances
hostility towards the teacher's favorite students
personal dislike for a person
sympathy without reciprocity
fight for a girl (boy)

Ways to resolve conflicts between students

Causes of conflicts

Whatever the reasons for conflicts between children at school, it is the teacher who has to resolve many of them. Sometimes this doesn’t even require openly interfering with what’s happening.

The teacher not only teaches literacy, he helps the child adapt to the team, learn to communicate in a civilized manner, argue, defend his point of view, give in, understand and accept mistakes, and be responsible for his actions.

Features of conflicts

Conflicts between schoolchildren and classmates can have a somewhat different nature. It is important to understand that any class is a collective. Sometimes misunderstandings can arise between older and younger students.

There can be many reasons for this, including feelings of jealousy towards a beloved teacher who has taken on other students.

What to do if a child has a conflict with a teacher

It is much more difficult if the conflicting parties are a student and a teacher. The reasons for a child’s conflict with a teacher can be different, even personal hostility.

Sometimes different methods of education make themselves felt within the walls of the school and in the family. It is important to understand the situation before taking sides. Sometimes parents don’t know exactly how to determine that a child has a conflict with a teacher.

First, you should go to school and talk to the teacher. This is the only way to understand who is to blame and what is really happening. Outcomes can be different: from complete resolution of the problem without involving outsiders to complaints to higher authorities and even transfer to another school.

What to do if a child has conflicts at school - tips for parents

Parents' actions in response to children's conflicts at school vary. It's always better to try to understand the situation first. In most cases, the truth is somewhere in the middle.

It is impossible to categorically take the side of the teacher or the child. You shouldn't draw hasty conclusions either.

Of course, if there are any complaints from the “beloved child,” you can start a showdown and immediately transfer the little one to another school, but no one can give guarantees that the son or daughter will be able to adapt to the new team and will not start conflicts.

Don't be afraid to communicate and express your opinion openly. This is the only way to find the true reasons for what is happening and options for eliminating the unpleasant situation.

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If there is a dispute, then no quarrel

To convince other people of the correctness of your point of view, you can enter into an argument with them, but you should not quarrel with them. Remember that every person has the right to think and act as they see fit. If you are sure that someone is mistaken, do not insult or offend this person, but manage to explain to him what you think he is wrong about. When expressing your point of view, you must speak to your interlocutor politely and calmly, without hurting his feelings. A dispute is needed so that each of its participants is able to explain their point of view in order to ultimately find a common solution to the problem.

You can prove that you are right through an argument, but you will never be able to convince someone by quarreling with them. Even if you have the last word in a quarrel, the one with whom you quarreled will remain unconvinced and will not agree with you. By offending someone, you will only lose the opportunity to have another friend or good friend, and you will gain, if not an enemy, then a person who will not treat you well.