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When looking for a job, many people use online resources. They post information about vacancies, salaries, work schedules and employee requirements. But some employers initially ask you not to send your resume by email, but to call. And many job applicants do not know how to conduct a dialogue in this case.
Sometimes a call precedes a meeting with a job candidate
Due to lack of knowledge about conducting a telephone conversation, you may not get into the desired company. An applicant may have extensive experience in the desired industry and be a highly skilled worker, but lack the ability to negotiate. Accordingly, the first impression of him will be spoiled. And he is unlikely to be invited to an interview.
How to prepare for a call
When you see the vacancy you want, don’t call right away. Prepare in advance:
- notebook;
- handle;
- sheet with information about the company;
- diplomas, resumes, certificates, etc.
Don't forget to think about the questions you will ask the employer. You can write them down on a piece of paper. A notepad and pen are a must, because you often have to write down something on the go: contact information, a list of documents for the device, etc. Mobility is an excellent and important quality.
Having found and studied information about the company, the applicant can note during the conversation its strengths, good position in the market, and positive reviews. This could be his advantage.
Don't forget about emotions. Employers note that in 80-90% of situations, a successful conversation depends on the emotional component. You should not go to extremes and show yourself to be too happy or pessimistic.
Keep calm. A trembling voice, hesitant answers, and a high timbre make a negative impression on the employer and show the interlocutor as a weak and complex person. And no one needs such employees. Remember, image is an important indicator in selection.
How to contact a cellular operator - free from mobile and landline
You can contact company representatives for free using the short numbers of the contact center: 000 or 611. In this case, the subscriber will have to wait some time to contact the operator. If necessary, you can request a call back. The first available operator will contact you to resolve the problem.
If the subscriber is in roaming, then you can call: +7-908-221-00-413. From a mobile phone - 8-800-100-25-25, and from a landline - 8-800-300-18-01.
Rostelecom cares about each client, therefore it provides high quality services.
To solve problems that arise, the company provides the opportunity to call the customer support center and solve it in a matter of minutes. There is no need to look for ways to solve technical problems on your own. Call specialists who will explain step by step what should be done or help resolve the issue remotely.
What to report when calling
When starting a conversation like this, say hello. This is a mandatory rule of good manners; it will indicate the applicant’s good manners. If you know the name of the interlocutor, do not forget to voice it. Check to see if the recruiter is busy and can talk to you now.
Introduce yourself personally and explain that you are calling about a job advertisement. Indicate the desired vacancy, because the employer may have several of them. It is advisable to name the source where you saw the ad.
The next stage is answering the employer’s questions. If you have no work experience, please indicate the following qualities:
- easily trained;
- interested in development and work in this industry;
- there is a great desire to master the specified profession;
- creative in solving assigned problems;
- I have greater productivity, etc.
If you have work experience, you still need to show that the applicant has the energy and desire to work hard. Don't forget to talk about your main professional skills.
Advertisements can be uninformative. They say almost nothing about the requirements for the future employee, salary level, work schedule. Be sure to ask about this.
But remember, at the beginning of a conversation asking about the level of payment is bad form. Ask this question in the middle or end of a conversation.
Sample list of questions:
- what is the work;
- are there age restrictions;
- what duties will need to be performed;
- how the salary is calculated (bonuses, bonuses, rate, %, etc.);
- where is the place of work located, etc.
You can ask whether you need to undergo a probationary period, internship, training, or induction in order to get a job. Check their duration and availability of payment.
The success of a conversation depends on mood, composure, and the ability to express thoughts. Practice will help you overcome your fear of phone calls. Communicate with your family by phone more often.
The issue of salary should be raised at the end of the conversation
Business etiquette: how to talk on the phone correctly
Author Gulnara Kirpicheva
07.05.2007 10:43
Society » Practice
Telephone conversations are an integral part of business communication. A significant part of business contacts with partners, officials, and clients occurs over the telephone. Proper use of telephone communication capabilities very effectively saves valuable time. However, ignorance of telephone etiquette causes irreparable harm to the reputation and image of a business person.
The basic requirements of telephone etiquette are simple.
When arranging a call, always check when it is most convenient to make it. After dialing a number, you should not hold the phone for a long time if no one answers at the other end of the line. The maximum waiting time is six beeps. If you have assigned an employee or secretary to get through to the person you are interested in, then you must be ready to join the conversation at any time.
Don't forget to say hello. Always and with everyone. Psychologists recommend saying “Good afternoon!” rather than “Hello!”, since the latter word contains more consonants. Saying "Good morning!" and “Good evening!” It’s also not advisable: it’s a working day for us.
After the greeting, invite the person you are interested in to the phone, then introduce yourself - the one who calls first introduces himself. It is acceptable not to identify yourself if the person you need to talk to is not there. You can ask when he will be there, or ask him to give him something.
Don’t ask “Who are you? What is your number?”, but you can clarify whether you dialed the number correctly and reached where you wanted. If you have the wrong number, then the next time you dial, immediately check whether it is the number you need. If the conversation is interrupted due to technical reasons, the initiator of the conversation must call back.
A telephone call must comply with the requirements of brevity. Don't forget: time is money! The recommended duration of a business conversation is no more than five minutes. It will be very kind of you if at the beginning of the conversation you ask whether the interlocutor has time and how much. If he is busy, apologize and ask when is the best time to call back.
When answering a phone call, you need to pick up the phone before the fourth or fifth ring, ideally after the second. Answers such as “Yes!”, “Hello!”, “I’m listening!” are unacceptable in a professional setting. Business etiquette recommends creating a script for the first words of greeting in relation to the specifics of your company or company. You don’t have to give names, limiting yourself to just identifying your position or department of the company. It is important that the person who dialed your number understands exactly where he called and who is talking to him. If your colleague is asked to answer the phone, it is rude to find out who is asking.
If you are very busy, it is better to turn off your phone or ask your secretary to answer phone calls. If there is a client or visitor in your office, then communication with him is undoubtedly a priority. You should answer the call only to find out who is calling and tell you when you can call you back, or ask the other person to leave their number and promise to call them back later. If you have visitors and you need to make a call, you should apologize to them and try to make the call itself as short as possible.
Under equal conditions, the one who called ends the conversation. When talking with your boss, the initiative to end the conversation should come from him. (By the way, in an off-duty setting, a woman has the same privilege). If the conversation drags on, you can sum it up using the phrases: “I believe that we have discussed all the issues,” “Thank you for your time,” and the like. Try not to be impatient, leave a good impression.
It is considered bad manners to make business calls at home or on a personal mobile phone. Business people of good standing must be able to get their work done during business hours. If your business partner has provided you with his home or mobile phone number and permission to call you at any time, you should not take this literally. In the case of prior arrangement or extreme circumstances, you can, of course, call outside of business hours, but such a call should be the exception and not the rule. Moreover, think a hundred times before calling too early in the morning or late in the evening. For you to decide to call before 8 am and after 11 pm, at a minimum, there must be a fire.
And most importantly, always be friendly. After all, telephone wires can convey both a gloomy look and a dissatisfied expression on the face, and a friendly smile.
Topics officials
Discuss
What to avoid during a call
You can't lie. If there is no work experience, then you should not convince him otherwise. You shouldn’t name personal qualities that don’t exist.
You should not ask about official employment. In most cases, employers either lie or avoid answering. This can be clarified during the interview.
Don't interrupt the recruiter. Due to frequent interruptions in the conversation, he may decide that you are an ill-mannered person.
Be prepared to answer questions. The following remarks are excluded:
- “I don’t want to answer this question”;
- "It's personal";
- “Is it really important”;
- “Why do you need such information”;
- “I don’t see the point in answering this stupid question”;
- “Why ask such a thing,” etc.
If the applicant is sure that the question is incorrect, then first he must apologize. And then inform that the requested information does not relate to the vacancy.
Avoid excessive officialdom. A person with a tense tone and strange speech does not inspire sympathy. Ask questions in a confident voice, concisely and briefly.
Forget about filler words. They will recommend the applicant as an incompetent worker. Competent speech is an indicator of professionalism.
You need to talk only with an “empty mouth”: you cannot eat, smoke, or drink while talking.
Try to speak clear language. Forget about surzhik, jargon. It is better not to use terms and unfamiliar, foreign words. This can create an awkward situation.
Features of “search” calls
Such calls are made if a person does not have enough information about vacancies and would like to clarify something. Their goal is to interest the employer. This is necessary if you want to get an invitation to an interview or a job.
Make a plan in advance to talk with a potential employer by phone. Think about what you want to ask and in what order. A sample plan looks like this:
- Greetings.
- Purpose of the call.
- Own questions.
- Answers to recruiter queries.
- Make an appointment.
- Parting.
The order of the steps may vary. The main thing is to behave confidently.
Initially, find out who is responsible for processing resumes and recruiting personnel. Most often these are HR managers. Find out his full name. If you call a person by name, you can reduce the psychological distance between the interlocutors. The applicant will not waste time searching for another candidate and will be able to immediately ask about the employment opportunity of the desired employee.
Be sure to get your boss's attention. Do not agree to a conversation with another employee, this increases the likelihood of refusal.
When this stage has been successfully completed, provide short information about yourself. Please indicate your name and age. Tell us about your personal qualities, professional skills, and work experience. Highlight your strengths. Don't make the story too long so as not to bore the recruiter.
Be sure to explain your interest in the vacancy and your desire to work in this organization. The main thing is not to overdo it.
Ask if there are any vacancies now and whether there will be any in the future. Get agreement to bring or send a resume if they appear.
Immediately agree that you will call again to find out whether your resume and copies of documents have arrived. Find out when is the best time to do this.
Additionally, you can ask if the employer knows of similar companies where you can get a job. There are recruiters who monitor the labor market and can refer you to other organizations.
How to call Rostelecom about the Internet
If you have questions about digital television or Internet connection, you should call the service. This environment has its own technical support. Specialists can be reached at the following numbers:
- 8-800-707-80-00 – connection to the Internet connection and interactive television. The operator will fill out the application and provide all the necessary background information.
- 8-800-707-12-12 – consideration of all possible problems with digital television or Internet services. This number is absolutely free. Consultants will not only answer user questions, but also provide step-by-step guidance if the need arises.
For clients living outside of Moscow and the region, a different number is provided - the same for all regions: 8-800-100-08-00.
Types of recruiter interlocutors
You can understand what type of interlocutor the applicant is facing from the first phrases. There are such recruiters:
- Active. He immediately takes the initiative into his own hands. Communicates animatedly and has a positive attitude. He behaves politely, which is why the conversation environment is favorable. He immediately asks interesting questions. Can represent the company. Briefly describes the working conditions. Indicates the approximate salary, work schedule, location of the company, etc. Mentions the possibility of career growth. He only needs clear answers to the questions posed from the applicant. Most often, he quickly invites you for an interview. When talking with him, it is important not to miss the moment and ask the employer about points of interest.
- Passive. When the applicant greets and voices the purpose of the call, he does not show interest in it. There is a certain disdain and arrogance in the voice. Pre-prepared questions will be very helpful when talking with such a person. When you ask about a vacancy, you may hear in response: “Everything is stated in the advertisement.” Then you need to ask specific questions to clarify the necessary information.
Remember, if a conversation is going badly, it is better to end it. If the company is truly interested in finding qualified personnel, then the attitude towards the interlocutor will be appropriate. If the recruiter does not show much interest, think about whether such work is needed and what the position of this company is. It might be better to look for another option.
The recruiter can take an active or passive position
How to call Rostelecom about your home phone number
If you have questions about home telephone communications, it is recommended to dial +7-495-727-49-77. In this case, operators accept oral complaints and applications to solve a particular problem regarding the quality of communication services. From landline numbers, calls are made free of charge when making a call from a cell phone; debits from the balance are carried out according to the subscriber's tariff plan.
Please note that this number has an automatic service for informing clients.
By switching your phone to touch-tone dialing mode, the subscriber can get an answer to their question in a matter of minutes.
By calling 8-800-100-08-00 you can leave a request to connect services. You can call this number at any time convenient for the client.
